General Privacy Policy

Punkfrog AB (“Punkfrog”) is committed to protecting the privacy and security of your personal information. This notice describes how we collect and use personal information about you if you use our applications or visit our website, in accordance with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”). We will comply with data protection law and principles, which means that your personal data will be:-

·       used lawfully, fairly and in a transparent way

·       collected only for valid purposes that we have clearly explained to you, and not used in any way that is incompatible with those purposes

·       relevant to the purposes we have communicated, and limited only to those purposes

·       accurate and kept up to date

·       kept only as long as necessary for the purposes we communicated

·       kept securely

Table of Contents

What Data Do We Collect?

How Do We Collect Your Data?

How Will We Use And Keep Your Data?

How Do We Store Your Data?


What Are Your Data Protection Rights?


Privacy Policies At Other Websites

How To Contact Us

Changes To Our Privacy Policy


What Data Do We Collect?

Punkfrog may collect the following data:-

How Do We Collect Your Data?

You directly provide Punkfrog with most of the data we collect. We collect and process data when:-

·       A user voluntarily completes a customer survey or provides feedback on any of our message boards or via email

·       A user requests information or support via email

·       We make initial contact for sales prospecting

How Will We Use And Keep Your Data?

Punkfrog collects your data for the following reasons, and identified in the table below:-

·       Category 1, to allow us to perform our contract with you

·       Category 2, to enable us to comply with our legal obligations

·       Category 3, to pursue legitimate interests of our own, or those of third parties, provided your interests and fundamental rights do not override those interests


Data usage, legal basis and retention





Name, contact details and information from a support request


Reply to you directly and personally when you request information or support


We save your personal data up to six (6) months after an issue is resolved to ensure traceability in your communication with us

Name, contact details and opinion from surveys

Reply to you directly and personally to discuss your feedback


We save your personal data up to three (3) months as a basis for continuous improvement

Contact details

Communicate important information to you about the app, if the app doesn’t have a  communication channel


We save the personal data until there is a communication channel inside the app

Contact details for sales prospecting

Soliciting initial contact


We save your contact details up to twelve (12) months after the first attempted contact

We will not share your data with other companies. When the retention period has expired we will delete your data. In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Note that we may process your personal information without your knowledge or consent, where this is required or permitted by law.

How Do We Store Your Data?

Punkfrog stores your data on our Google Drive hosted by AWS. We will not transfer the personal information we collect about you outside the EU.

·       Contact details for sales are saved in the sales CRM tool Insightly

·       Contact details for customers and suppliers are saved in the financial system Visma

·       Contact details and information for support are saved in the customer care log, which is an internal system

Appropriate security measures are in place to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal information strictly to those employees, agents, contractors and other third parties who have a business need; they will only process your personal information on our instructions, and they are subject to a duty of confidentiality.

Procedures are in place to deal with any suspected data security breach, and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.


Punkfrog will not use your personal information for unsolicited marketing purposes.

What Are Your Data Protection Rights?

Punkfrog would like to ensure you are fully aware of your data protection rights. Under certain circumstances, you have the following rights by law:-

·       Right to access copies of your personal information (commonly known as a “data subject access request”).

·       Right to rectification of the personal information that we hold about you, which you believe to be inaccurate or incomplete.

·       Right to erasure of your personal information.

·       Right to restrict processing of your personal information.

·       Right to object to processing of your personal information.

·       Right to data portability of your personal information to another party, or directly to you.

If you wish to make any of the above requests, we have one (1) month to respond. If you wish to exercise any of these rights, please contact our Data Protection Officer in writing at

Processing a Request

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.


Cookies are text flies placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit

What Types Of Cookies Do We Use?

We do not intentionally use cookies on our website for functionality or advertising, nor do we share them with other sites. We conduct regular reviews to ensure that third parties have not activated or introduced cookies without our knowledge, and we will remove any that are brought to our attention.

How To Manage Your Cookies

You can set your browser to not accept cookies, and the website explains how to remove cookies from your browser.

Privacy Policies At Other Websites

The Punkfrog website may contain links to other websites. Our privacy policy applies only to our website, so if you navigate to another website you should check their privacy policy.

How To Contact Us

If you have any questions about Punkfrog’s privacy policy, the data we hold on you, or you would like to exercise your data protection rights, please contact our Data Protection Officer (“DPO”) in writing at

You have the right to make a complaint at any time to Datainspektionen, the Swedish supervisory authority for data protection issues.

Changes To Our Privacy Policy

Punkfrog keeps its privacy policy under regular review and places any updates on our website.

This privacy policy was last updated 2020-03-28.